Frequently asked questions.

Call us on 0161 826 6000, message us on WhatsApp, or send a request through our quote form. You'll get a confirmation by text.

Yes. We text you when our engineer is on the way, and every text has our WhatsApp link so you can message us at any time.

We don't offer live map tracking. Just message us on WhatsApp and our office will tell you where our engineer is, as our vans have trackers.

No. Everything comes by SMS and email, and you can reply on WhatsApp.

By bank transfer, or through a secure Stripe card payment link, by phone or online.

No. Your invoice is sent to you by email, and so is your receipt.

Yes. For bigger jobs like a new boiler or project works, you get a clear written quote first. For smaller jobs, we explain the costs before starting.

Plumbing, heating, boiler installation, boiler repairs, gas safety certificates, gas hob and cooker installation, gas pipework and capping, bath replacements, and larger plumbing and heating project works. See all services.

No. We do bath replacements, and electric shower repairs and replacements. We don't do tiling or full bathroom fitting, but we're happy to work alongside your builder or tiler.

No, we don't do drainage work. We focus on plumbing, heating and gas.

No. We're not a 24/7 emergency call-out company. We respond fast and do the job properly. If you have a leak, turn off your stopcock and WhatsApp us a photo.

Sometimes. We mainly work in homes and rental properties, but we can take on commercial gas work case by case. One of our engineers is a highly experienced commercial gas engineer. Tell us about the job and we'll let you know if we can help.

Yes. All gas work is carried out by Gas Safe registered engineers. Our Gas Safe registration number is 965261.

It's a short statement of how the job will be carried out safely. Our engineers sign one on every job before they start.

Yes. Our engineers photograph the work wherever possible, so there's a clear record of what was done.

Every 12 months. See landlord gas safety certificates.

We're based in Prestwich and cover North Manchester, towns across Greater Manchester, and parts of Lancashire and Cheshire. See all areas.

Message us your postcode on WhatsApp and we'll let you know.