How we work: we keep you in the loop.
We run QS Plumbing on automation and a proper job management system, so you always know what's happening with your job. Here's exactly what happens, from your first message to the final invoice. Plus your own customer portal to log in any time.
- 5.0 on Google · 21 reviews
Gas Safe Reg. 965261
- Gas Safe registeredReg. 965261
- 5.0★ on Googlefrom 21 reviews
- SMS updatesWhatsApp link in every text
- Photos & safety statementon every job
Your job, step by step
From your first message to the final invoice, you always know what's happening.
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01
Book by phone, WhatsApp or online
Tell us what's wrong, and send a photo or video on WhatsApp if it helps.
You · WhatsAppHi, my boiler is showing an error code. Photo attached 📷 -
02
Booking confirmed by text
As soon as your job is booked, our system texts you the details. Every text we send includes our WhatsApp link.
QS Plumbing · TextYour job is booked ✅ Thu, est. arrival 9am (3-hour window). Questions? WhatsApp us: wa.me/441618266000 -
03If your job needs more
Parts or a return visit
If our engineer finds parts are needed, or a follow-up visit, you hear the same day. We text you when parts are ordered, then again with your return visit date.
QS Plumbing · TextOur engineer has confirmed parts are needed 🔧 We're arranging them now and will be in touch.QS Plumbing · TextGood news, your parts are ordered 📦 We'll be in touch as soon as they arrive.QS Plumbing · TextYour return visit is booked 📅 Tue, est. arrival 10am. Questions? WhatsApp us: wa.me/441618266000 -
04
A reminder the day before
An automatic text the day before, so your job never sneaks up on you.
QS Plumbing · TextYour job is booked for tomorrow (Thu). Questions? WhatsApp us: wa.me/441618266000 -
05
"On the way" text
We text you when our engineer sets off. Want to know where they are? Just message us on WhatsApp. Our office can see where our vans are.
QS Plumbing · TextYour engineer is on the way 🚐 Want to know where they are? WhatsApp us: wa.me/441618266000 -
06
Job done: photos and a signed safety statement
Our engineer signs a safe work method statement on every job and photographs the work. Your job card and the photos are emailed to you. New boiler or gas hob? We register the manufacturer warranty for you and email you the paperwork. On bigger jobs, you get an end-of-day update too.
Email · QS PlumbingEnd of day update 🛠️Today's work is done. We'll be back to finish.Email · QS PlumbingYour job card and photos of the workA record of exactly what was done. -
07
Invoice by email, easy payment
Your invoice arrives by email. Pay by bank transfer or a secure Stripe payment link, by phone or online, and your receipt is emailed to you too.
Email · QS PlumbingYour invoicePay by bank transfer or our secure Stripe link.Email · QS PlumbingYour receiptThank you for choosing QS Plumbing.
Missed us?
If we can't get through to you on the phone, we'll text you, so you're never left wondering.
Example messages. Times and reference numbers are illustrative.
In detail
What happens at each step
1. Getting in touch
Call us on 0161 826 6000, message us on WhatsApp, or send a request through our website. WhatsApp is often quickest, because you can send a photo or video of the problem, which helps us understand the job before we arrive.
2. Your booking, confirmed by text
As soon as your job is booked, our system texts you the details: the day and your estimated arrival time. Every text we send includes our WhatsApp link, so you can reach us in one tap. No scribbled notes, no "we'll call you back".
3. Parts or a return visit (if your job needs them)
Sometimes our engineer finds parts are needed, or a follow-up visit. When that happens, you hear the same day, you get a text once parts are ordered, and another with your return visit date and estimated arrival time.
4. A reminder the day before
The day before your job, you get an automatic text to remind you it's booked for tomorrow.
5. The "on the way" text
On the day, you get a text when our engineer sets off. We don't send live map tracking. Instead, every text we send includes our WhatsApp link, so if you want to know where our engineer is, just message us. Our vans have trackers, so the office can tell you.
6. Safe work, recorded
Before starting, our engineer signs a safe work method statement for the job. During the work, they take photos, so there's a clear record of what was done. That's especially useful for pipework that ends up hidden behind walls or under floors. Your job card and the photos are emailed to you.
7. Your invoice, by email
Your invoice is emailed to you. Pay by bank transfer, or through a secure Stripe card payment link, by phone or online. Your receipt comes by email too. No paper invoices, no awkward cash.
8. If we can't reach you
If we try to call and can't get through, we'll text you to say so and ask you to call us back. You're never left wondering whether we've been in touch.
What you get
Built around you, not the paperwork
WhatsApp in every text
Every message we send includes our WhatsApp link. One tap and you're talking to our office.
Paperwork by email
Your job card, photos of the work, invoice and receipt all arrive by email. Nothing to lose in a drawer.
Safety on every job
A safe work method statement signed by our engineer on every single job.
Photos of the work
Our engineer photographs the work, so there's a record.
Simple payment
Bank transfer or a secure card payment link, by phone or online.
Automation that works for you
Our job management system sends the updates automatically, so nothing gets forgotten.
“A friend recommended QuickServe Plumbing so I called them. Within minutes they messaged me with an approximate time the plumber would arrive that day! I then received a message with the exact time he would arrive. Cameron sorted the issue quickly, no messing! Highly recommend Quickserve for their lovely competent staff, efficiency and a job well done!”
“So impressed with this company. Had an issue with my boiler and they came out to look at it next day. Ended up needing a replacement due to age of boiler which was arranged quickly at a reasonable price, and the guys that came to install got on with the job with no fuss. Communication throughout was perfect with email appointment reminders and proper quotes and invoices. They registered the new boiler warranty for me and it was possible to pay by credit card which was appreciated for a big amount. Will definitely be a repeat customer.”
“Fast response. Great communication. Brilliant service. Would highly recommend.”
How we work: FAQs
Can I track the engineer live?
We don't offer live map tracking. You get a text when our engineer is on the way, and every text has our WhatsApp link. Message us and our office will tell you where our engineer is, as our vans have trackers.
Do I need to download an app?
No. Everything comes to you by SMS and email, and you can reply on WhatsApp. Nothing to install.
How do I pay?
By bank transfer, or through a secure Stripe card payment link, by phone or online.
Will I get a record of the work?
Yes. Our engineers photograph the work and sign a safe work method statement on every job.
Ready when you are.
Tell us what you need on WhatsApp, by phone or with our quick form. You'll get a confirmation by text.